Shipping policy

Ordering

Buying your Cozyleido product should be fast and easy.

In-stock: All in-stock items are available for immediate purchase and fulfillment. 

Out-of-stock: These products are out of stock, but will be back in stock shortly. Please email us for an estimated restocking time.

Currency

Our website will detect your location and ask whether you would like to change the checkout currency based on your location. You can also access the currency selector at the top of the page. You can select the following currencies for checkout:

  • Australian Dollars (AUD)
  • New Zealand Dollar (NZD)
  • Canadian Dollars (CAD)
  • Euros (EUR)
  • Great British Pounds (GBP)
  • Japanese Yen (JPY)
  • South Korea Won (KRW)
  • US Dollar (USD)

Shipping

Our priority is getting your orders to you as safely and as soon as possible. 

Free shipping applies to any purchase from our website.

    Processing Time

    All orders placed on a business day will usually be shipped out within 1–3 days. In some cases, it might take up to 5 days to ship, and up to 7 days during holiday periods.

    Products marked as Pre-Orders will have an approximate lead time listed on the product page.

    Delivery Time

    The estimated delivery time is 5-14 days. Delivery times are an estimate and may be delayed.

    Taxes, Customs and Brokerage

    You will not be charged any taxes or fees for orders during checkout. Taxes, customs and brokerage fees might be charged when entering your country. You are responsible for these fees.

    Refunds

    New-in-box products can be returned and refunded (see below for exclusions). Customers are responsible for covering the return shipping cost. You must take photos of all items you wish to return and email them to us within 30 days of delivery. Once approved, we’ll provide the return shipping address. Please ensure the items are securely packaged.

    Orders in transit are not eligible for cancellation. If you no longer want your order after it has shipped, you may return it once it arrives by following our standard return process above.

    Once we receive the returned items and confirm they are in new-in-box condition, a refund will be issued to your original method of payment within 10 business days.

    **Any additional expenses incurred during the return process (customs fees, brokerage fees, import taxes, etc) will be deducted from the refund.

    Return/refund requests after the 30 days of delivery will not be accepted.

    Defective Products

    Should the product be defective, please send us an email immediately. We will send instructions on how to proceed.

    Prices and information

    While all prices and information are kept as accurately as possible, once a while there may be an error (we are human after all!). If you see an error please let us know and we will correct it as quickly as possible. 

    Prices may change without prior notice (does not affect orders already placed) to reflect exchange rate differences and other factors.

    If you are unsure of any of our Policies or require clarification, please contact us before placing your order.